Receive Access Code
Once your booking is ready for pickup, if the vehicle is managed by a KeyBank, you will receive an automated email with the KeyBank name and access code.
Additionally, you can check the access code by logging in PVBS on a computer by locating the booking on the Home page and choosing Edit Booking.
Or by logging in PVBS on a mobile device by find thee booking and tab Details.
The Access Code will be generated when the booking is within the pick up window, and when the booked vehicle is available.
Collect the Key
Once you have received the access code, go to the KeyBank and tap Pick Up on the KeyBank touch screen.
Enter the access code.
If your access code is correct and your booking is within the pickup window, your booking details will appear. Tap Confirm to release the key.
After confirming, a message will appear showing the key slot ID where you can collect your key, the door will unlock, and the key will be released automatically.
The key slot ID and the car registration are displayed on the small LED screen above each key slot, and the key slot will be indicated with a flashing red LED light.
Collect the key from the key slot then shut the KeyBank door to start your trip. Your booking will be marked as Picked Up on PVBS.
If you have issue collecting your key, please check if your access code is valid, any changes to the booking will invalidate the original access code, and a new one will be sent to you via email once it is ready to be picked up.
If there is an earlier booking on the vehicle you have booked, you will receive the access code once the key is returned to the KeyBank, or after your booking is automatically reallocated to an available vehicle.
Return the Key
After your trip, return to the KeyBank and tap Drop Off on the KeyBank touch screen.
Enter the access code again.
If your access code is correct and the booking can be dropped off, your booking details will appear. Depends on your site's configuration, you might be required to enter odometer reading or EV related information before your key can be returned. Tap Confirm to return the key.
After confirming, a message will appear showing the key slot ID where you should return your key, the door will unlock.
The key slot ID and the car registration are displayed on the small LED screen above each key slot, and the key slot will be indicated with a flashing green LED light.
Return the key to the highlighted key slot, make sure the key is secured in place then shut the KeyBank door. Your booking will be marked as Dropped Off on PVBS.
If the user have any issue collecting or returning the key, an administrator can manually release or return the key using key management portal.