Booking Reallocation Function

Booking Reallocation Function will move a booking to a different vehicle if the booked vehicle is not returned to the carpark, or has expired WOF/COF.

Turn on and configure the Booking Reallocation Function

The configuration for the booking reallocation function can be found at Administration - Configuration - Booking Rules - Automation.

You will find the option to turn this function on and off for your site, select reallocation types, whether you require the booking to be moved to the same type of vehicle, and the time buffer for when this function will be activated (e.g. 5 minutes before the booking starts).

Once the function is configured, you will need to enable it for a vehicle group by going to Administration - Locations Master - Group and Group Destinations, then click on the Edit button, tick the Enable Booking Reallocation toggle, and click on Update.

The logic of the function

If the booking reallocation buffer was set to 10 minutes, 10 minutes before the booking start time the system will check:

if there is an uncompleted booking prior to this one (if enable reallocation type is set to Absent Vehicles)

or

if the booked vehicle has expired WOF (if enable reallocation type is set to WOF Expired Vehicles)

or

both (if enable reallocation type is set to both)

If any of them are true, the system will cancel the original booking and make a new booking on a different vehicle with the same booking information. The driver and the user who made the booking will receive an alert stating the reason for the reallocation and the details of the new booking. If there is no other vehicle available, the booking will remain on the original vehicle while the driver and the user who made the booking will be alerted.